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With a business strategy of expansion through acquisition, a chemical distribution company was facing the disruption and strain on resources of near constant merger activity.


While the HR team recognised that every acquisition has unique challenges, they needed a process that could be replicated and was flexible.

They also needed an extra set of hands — a business partner that understood their organization and had the technical and practical knowledge to assist.


Our expertise in compensation, benefits, and HR allowed us to jump in mid-stream and be of immediate value. Our communication consultants coordinated with HR, payroll, benefits, and corporate communications departments in addition to attorneys, other consultants, retirement plan administrators, insurance companies and the HR teams from the organisations being acquired.

We created:

  • A detailed implementation plan
  • Key messages to employees to ensure consistent messages and tone
  • Announcements
  • Acquisition newsletter and updates (for both legacy and acquired employees)
  • Onboarding kits
  • Manager guides and meeting slide decks
  • Payroll and time system transition materials
  • Benefit enrolment kits
  • Retirement fund mapping information
  • Summary plan descriptions

Each communication piece, including the implementation plan, was designed to be usable (with modification) for the next acquisition. We developed multiple versions of key pieces to meet the needs of particular audiences.


The company continued to partner with us on subsequent acquisitions. Having a robust strategy and set of materials to start from provided the team with a solid foundation so they could concentrate more on the unique details of each deal. Newly acquired employees had the information they needed to quickly understand their new benefits and make enrolment choices.


Isabel Coles

Head of International Consulting, MBWL International


John-Paul (JP) Augeri

Managing Director and Global EB Consulting Leader, Milliman